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ADA Grievance Procedure

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Americans with Disabilities Act grievance procedure for the City of San Angelo 

Adopted by City Council Jan. 26, 1993
Updated with new contact names and titles - updated document.

The City of San Angelo has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by the U.S. Department of Justice regulations implementing Title II of the Americans with Disabilities Act. Title II states in part, that "no otherwise qualified disabled individual shall, solely by reason of such disability, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination" in programs or activities sponsored by this public entity. 

Complaints should be addressed to Angela Bloss who has been designated to coordinate ADA compliance efforts.

Angela Bloss
ADA Coordinator
72 W. College Ave.
San Angelo, TX 76903
325-650-1814

Procedure for filing a complaint

  1. A complaint should be filed in writing, contain the name and address of the person filing it and briefly describe the alleged violation of the regulations.
  2. A complaint should be filed within 25 days after the alleged incident.
  3. An investigation, as may be appropriate, shall follow a filing of complaint. The investigations shall be conducted by the department head or his/her designated representative in the department where the alleged viola­tion occurred. There will be an informal but thorough investigation, affording all interested persons and their representatives, if any, an opportunity to submit evi­dence relevant to the complaint. Under the Department of Justice regulations, the City of San Angelo will not process complaints from applicants for employment since those will be processed in accordance with EEOC rules and regulations.
  4. A written determination as to the validity of the complaint and a description of the resolution, if any, will be issued by City Manager Daniel Valenzuela and a copy forwarded to the complainant no later than 25 days after its filing.
  5. The ADA coordinator will main­tain the files and records of City of San Angelo relating to the complaint filed. The ADA coordinator will also monitor the progress of the complaint from the date of receipt until final resolution is made.
  6. The complainant may request a reconsideration of the case in instances where he or she is dissatisfied with the resolution. The request for reconsideration should be made within 10 days to the city clerk of the City of San Angelo, who will schedule a review before the City Council in executive session within 10 days.
  7. The right of a person to a prompt and equitable re­solution of the complaint filed hereunder shall not be impaired by the person's pursuit of other remedies such as the filing of an ADA complaint with the responsible federal department or agency. Use of this grievance pro­cedure is not a prerequisite to the pursuit of other re­medies.
  8. These rules will be construed to protect the sub­stantive rights of interested persons to meet appropriate due process standards, and to assure the City of San Angelo complies with the ADA law and regulations.
Please correct the fields below:

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Today's date:
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Name of complainant
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Name of agent or representative 
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Contact information for the complainant
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Contact information for the complainant
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Preferred contact method
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Preferred contact method
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Which City of San Angelo department, if any, is alleged by you to have failed compliance with the ADA law?
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Which City of San Angelo department, if any, is alleged by you to have failed compliance with the ADA law?

If you need to provide additional documentation, such as images, maps or diagrams, please send those to Angela Bloss. 

This online submission is sent directly to the City of San Angelo's ADA coordinator.

  1. To receive a copy of your submission, please fill out your email address below and submit.

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